Strategy sessions are reserved for you alone, so this policy is kept short and clear. In brief: free rescheduling up to 48 hours before your session, no refunds once a booking is confirmed, and a full refund whenever we cannot deliver.

1. Rescheduling by you

You can move your session free of charge up to 48 hours before its start time. Reply to your confirmation email or write to casaurabhkhatri@gmail.com with your booking reference, and we will agree a new time.

2. Cancellations

• Once a booking is confirmed, the session fee is non-refundable.
• Requests to reschedule made less than 48 hours before the session, or not joining the call, mean the session is treated as delivered.
• If you join late, the session still ends at its scheduled time.

3. When you get a full refund

• We cancel the session, or cannot hold it, and you prefer a refund to a new time.
• You paid but we could not confirm your booking, for example because the time was no longer available.
• You paid twice or paid more than the amount due (the extra amount is refunded).
• The call could not take place because of a technical problem on our side and a new time does not suit you.

4. How refunds are paid

Approved refunds are sent to the same UPI ID or bank account the payment came from, normally within 7 working days of approval. Where a GST invoice has already been issued, we issue a credit note.

5. How to ask

Email casaurabhkhatri@gmail.com with your booking reference (it starts with “SK”), the payment reference (UTR) and a short note. We reply within 2 working days.

This policy forms part of our Terms & Conditions. If anything here conflicts with a written agreement for a longer engagement, the written agreement applies to that engagement.